Frequently Asked Questions (FAQs) – HazeInk
Welcome to HazeInk’s FAQs! Here, we’ve gathered answers to the most common questions about our unique metal wall art, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact us at [email protected].
1. What is HazeInk?
HazeInk is your go-to destination for premium metal wall art. We specialize in crafting modern, creative designs that transform your home or office into a stunning showcase of individuality and style.
2. What makes HazeInk’s metal wall art unique?
Our pieces are expertly crafted with a blend of artistry and durability. Each HazeInk design is made from high-quality metal, offering a sleek, modern look that stands out in any space.
3. How long does it take to process my HazeInk order?
We process all orders within 1-2 business days. Once your HazeInk metal wall art is on its way, you’ll receive a confirmation with tracking details.
4. What are the shipping times and costs?
HazeInk offers free shipping on all orders within the United States! Delivery typically takes 4-7 business days from the shipment date. For international orders, shipping costs and times vary—please contact [email protected] for details.
5. Can I return or exchange my HazeInk purchase?
Yes! If you’re not completely satisfied with your HazeInk wall art, you can return it within 30 days of delivery. Items must be unused and in their original packaging. To start a return or exchange, email us at [email protected]. Refunds are processed within 10 business days after we receive the item.
6. How do I care for my HazeInk metal wall art?
To keep your HazeInk piece looking its best, simply wipe it with a soft, dry cloth to remove dust. Avoid using harsh chemicals or abrasive materials, as they may damage the finish.
7. Are HazeInk products handmade?
While some elements of our metal wall art involve hand-finishing, HazeInk uses a combination of skilled craftsmanship and precision technology to ensure consistent quality and stunning designs.
8. Do you ship internationally?
Yes, HazeInk ships to many countries outside the USA. Shipping fees and delivery times depend on your location. Reach out to [email protected] for a personalized quote.
9. How can I track my HazeInk order?
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your HazeInk package’s journey to your door.
10. What if my HazeInk art arrives damaged?
We take great care in packaging, but if your HazeInk wall art arrives damaged, please contact us within 7 days of delivery at [email protected] with photos of the issue. We’ll arrange a replacement or refund promptly.
11. Can I request a custom design from HazeInk?
At this time, HazeInk offers a curated collection of designs. However, we’re always open to feedback—let us know your ideas at [email protected], and we’ll see what we can do!
12. How do I contact HazeInk?
We’re here to help! Email us at [email protected] or write to:
HazeInk
1566 Bedford Ave, Brooklyn, NY 11225, United States
Our team is available Monday to Saturday, 9 AM – 5 PM EST.